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SAFETY FIRST
PETIVITY DOG APP
GPS TRACKER
FREQUENTLY ASKED QUESTIONS
SAFETY FIRST
Our and your responsibility
Device safety
Battery safety
Charger safety
Safe disposal
Frequently Asked Questions
How do I charge my battery?
How/where do I attach the Tracker to my dog's collar/harness?
How do I pair/unpair my Tracker in the app?
How do I change units?
How do I swap Petivity devices / attach a new one?
How do I add another dog / multiple dogs in the app?
How do I remove a dog or delete my account?
How do I let someone else see my dog?
How do I use my Tracker on more than one phone?
How do I speed up live-tracking?
How do I save a walk / see where my dog has been?
How does my Tracker measure distance?
Can I manually add/adjust activity in the app?
How do I find out how many calories are in my dog food?
How do I change my password (and why does it have to be so long)?
Can I export data from the app?
How do I turn/switch my Tracker off?
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